Canceling HighLevel
Updated 2026-09-19
Before you cancel HighLevel, export your contacts, tags, notes and conversation history, download any course media and page content you want to keep, and confirm whether your phone number can move elsewhere. Workflows, funnels and calendar settings are configuration inside the platform, not files, so document how they work rather than expecting to export them as a backup.
What HighLevel confirms about exporting
HighLevel states that it provides multiple ways to back up and export data across the platform's features and through its public API, as at September 2026, rather than one single "export everything" button covering every object at once. That means the safest approach is to work through each area, contacts, conversations, courses, pages, one at a time, rather than assuming a single export will capture the whole account.
What to export, by category
Contacts, tags and notes. Export these first, as they are the record of every relationship the business has built inside the platform.
Conversations. Email and SMS conversation history should be exported or otherwise preserved before cancellation; once the account closes, ongoing access to that history is not something this page can confirm.
Course and membership content. Download the underlying video, PDF and audio files you uploaded, since the course structure itself lives inside the platform and will not travel to a new host automatically.
Pages and funnels. Save the page copy and any images separately, since a page builder's output does not typically export as a portable file; treat rebuilding on a new platform as a copy-and-rebuild job, not a file transfer.
Workflows and calendar settings. These exist as configuration inside the account rather than as exportable files. Write down the logic, the trigger, the steps, the wait times, so it can be rebuilt elsewhere if you need it again.
Before you cancel, check your phone number
If a phone number matters to the business, confirm with HighLevel support whether and how it can move to another provider before you cancel. This page does not state a porting process as confirmed, because HighLevel's own published material does not set one out; treat this as a question to settle in your account before you close it, not an assumption to carry into the cancellation.
Where cancellation happens, and its timing
HighLevel's published pricing and help pages do not set out a single, confirmed step-by-step cancellation process or a specific refund timeline on this page's sources. Check your account's current billing settings, or ask support directly, for the exact cancellation steps and when it takes effect, rather than relying on a generic description that may not match what your account currently shows.
Downgrading instead of canceling
If you are keeping one business running on HighLevel and closing others, downgrading to a smaller plan is a different action from canceling entirely, and it keeps the account and its history intact. Confirm the sub-account limits on the plans page before downgrading, since dropping to Starter caps the account at three sub-accounts.
For agencies: client sub-accounts
An agency canceling its own subscription should work out, before doing so, what happens to every client sub-account underneath it: whether each client can be exported independently, and whether a client relationship depends on continuity of service that a cancellation would interrupt. This is a conversation to have with HighLevel support and with each client, not an assumption to make from outside the account.
Domain and DNS cleanup
If you connected a custom sending domain, a website domain, or a client portal domain, remove the DNS records you added for HighLevel once you have moved away from the platform, so old records do not sit unused or create confusion for whichever tool takes over that domain's traffic.
Cancel only once the replacement works
The same rule that governs canceling any individual tool while moving onto HighLevel applies in reverse when moving off it: cancel only once the replacement is live and tested, not on a fixed date chosen in advance. The what you can cancel page and the security and data page cover the data side of this decision in more detail.
Build the export habit before you need it
Waiting until the week you decide to cancel to think about exports is the riskiest time to do it, since that is also the week you are most likely to be moving fast and skipping a step. A safer habit is exporting contacts and conversation history on a regular schedule while the account is still active, the same way any business should back up records it depends on, so that the export before cancellation is a final check rather than the first attempt.
Questions people ask
How do I cancel my HighLevel subscription?
Check your account's current billing settings or contact HighLevel support directly for the exact steps, since a single confirmed process is not published on the pages this site can verify.
Do I lose my data when I cancel?
Export contacts, conversations, course media and page content before you cancel. HighLevel states it provides export options across the platform, but not one single export-everything tool.
Can I export my contacts?
Yes, contact and tag export is one of the export options HighLevel states it provides.
Can I keep my phone number?
Confirm this directly with HighLevel support before you cancel; a porting process is not something this page can confirm from HighLevel's published material.
Is there a cancellation fee?
Not stated on HighLevel's published pricing pages as at September 2026. Confirm current terms in your account before canceling, especially on an annual plan.